Privacy Policy | Aira Euro Automation - Your Data Matters
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Privacy Policy

Aira Euro Automation Pvt. Ltd. (“AIRA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit www.airaindia.com, submit an enquiry, download a catalogue, request a quotation, communicate with us, or otherwise interact with our website and services.

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules thereunder.

1. Personal Data We Collect

Depending on how you interact with AIRA, we may collect the following information:

Information You Provide

This may include:

  • Full name
  • Business or personal email address
  • Phone number
  • Company or organisation name
  • City, state, or country
  • Job title or business details, where provided
  • Product, valve, actuator, automation, or project requirements
  • Information submitted through enquiry, quotation, catalogue download, contact, career, or other website forms
  • Information provided during communications with our sales, technical, support, export, purchase, or other teams

Please provide only the information necessary for your enquiry or interaction with us.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring pages or sources
  • Date and time of visits
  • Website interactions
  • Cookie and similar technology information

Such information may be collected through website technologies, analytics tools, cookies, tags, or similar technologies.

2. Why We Process Your Personal Data

We may process personal data for specific business purposes including:

  • Responding to enquiries and requests
  • Providing quotations and commercial information
  • Sharing product catalogues, datasheets, technical documents, and specifications
  • Understanding product or project requirements
  • Providing suitable product and automation solutions
  • Communicating regarding enquiries, orders, products, services, or support
  • Providing after-sales and technical support
  • Managing business and customer relationships
  • Processing dealer, distributor, supplier, export, or other business enquiries
  • Responding to career-related enquiries or applications
  • Maintaining appropriate business and communication records
  • Improving our website, products, services, and customer experience
  • Measuring website performance and understanding how visitors use our website
  • Protecting our website, systems, users, and business against security threats, fraud, misuse, or unauthorised activity
  • Complying with applicable legal and regulatory requirements

Where required under applicable law, we will seek your consent before processing personal data for a particular purpose.

3. Consent

Where our processing of personal data is based on your consent, we will seek consent through a clear affirmative action and explain the purpose for which the personal data is required.

You may withdraw your consent at any time using the contact details or other withdrawal mechanism made available by us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Following withdrawal, we will stop processing personal data for the relevant consent-based purpose within a reasonable period, unless continued processing is required or permitted under applicable law.

4. Marketing Communications

We may send product information, company updates, offers, technical information, or other marketing communications where you have consented to receive such communications or where otherwise permitted under applicable law.

You may withdraw your consent or unsubscribe from marketing communications at any time using an unsubscribe option provided in the communication, where available, or by contacting us.

Withdrawing from marketing communications will not prevent us from communicating with you regarding an existing enquiry, transaction, order, service request, or other necessary business communication.

5. Cookies, Analytics and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, improve user experience, and support our digital marketing activities.

Depending on our website configuration, these technologies may include website analytics, advertising, conversion measurement, or similar third-party services.

Where consent is required under applicable law, relevant non-essential technologies will be used in accordance with the choices made through our consent mechanism.

You may also manage certain cookies through your browser settings. Disabling some cookies may affect certain website functions.

6. How We Share Personal Data

We do not sell or rent your personal data.

We may share personal data, where necessary and appropriate, with:

  • Our authorised sales, marketing, technical, support, finance, export, purchase, HR, or other internal teams
  • Website hosting and infrastructure providers
  • IT, website development, maintenance, cybersecurity, and technical support providers
  • CRM, email, communication, analytics, advertising, and other technology service providers used by us
  • Professional advisers, auditors, or consultants where necessary
  • Government, regulatory, judicial, or law-enforcement authorities where disclosure is required under applicable law

Third-party service providers processing personal data on our behalf are expected to process such information only for authorised purposes and subject to appropriate contractual and security requirements.

7. International Processing and Transfers

Some technology, hosting, communication, analytics, or other service providers used by AIRA may process or store information using infrastructure located outside India.

Where personal data is transferred or processed outside India, we will handle such processing in accordance with applicable Indian data protection laws and any restrictions or requirements prescribed by the Government of India.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or for another purpose permitted under applicable law.

Retention periods may depend on factors such as:

  • The nature and status of an enquiry
  • Ongoing customer or business relationships
  • Orders, warranties, service, or technical support requirements
  • Contractual obligations
  • Legal, tax, accounting, regulatory, or record-keeping requirements
  • Dispute resolution or establishment, exercise, or defence of legal claims

When personal data is no longer required for an applicable purpose and retention is not otherwise required by law, we will take reasonable steps to delete, erase, anonymise, or otherwise securely dispose of it, as appropriate.

9. Data Security

We take reasonable security safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, destruction, or misuse.

Such safeguards may include appropriate technical, organisational, and access-control measures depending on the nature of the personal data and processing involved.

However, no electronic transmission, storage system, or internet-based service can be guaranteed to be completely secure.

10. Personal Data Breach

If a personal data breach occurs, we will take appropriate steps to contain, investigate, and mitigate the incident.

Where required under applicable law, we will provide notifications to affected individuals and/or the Data Protection Board of India in the manner prescribed under applicable law.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request information about personal data being processed about you
  • Request correction of inaccurate or misleading personal data
  • Request completion or updating of incomplete or outdated personal data
  • Request erasure of personal data where applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the processing of your personal data
  • Nominate another individual to exercise applicable rights in the event of your death or incapacity

Requests may be subject to verification and applicable legal limitations.

To exercise your applicable rights, please contact us using the details provided below.

12. Grievance Redressal

If you have a question, concern, or grievance regarding the processing of your personal data, you may contact our authorised privacy contact using the details below.

We will review and respond to legitimate requests and grievances in accordance with applicable law.

Privacy / Grievance Contact
Aira Euro Automation Pvt. Ltd.
Email: mkt@airaindia.com
Phone: +91 90994 77256

You may also write to us at the address provided in the “Contact Us” section below.

Where applicable, you may approach the Data Protection Board of India in accordance with the procedure available under the DPDP Act and applicable rules after exhausting the grievance redressal opportunity available with us.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

AIRA does not control the privacy or data-processing practices of independent third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information to them.

14. Children’s Personal Data

AIRA’s website, products, and industrial services are primarily intended for businesses and professionals and are not directed towards children.

We do not knowingly seek to collect personal data from children through our general business enquiry forms. If we become aware that children’s personal data has been collected in circumstances requiring additional protection or consent under applicable law, we will take appropriate action in accordance with applicable requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

The updated version will be published on this page and the “Last Updated” date will be revised accordingly.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

For questions regarding this Privacy Policy, the processing of your personal data, withdrawal of consent, exercise of applicable rights, or privacy-related grievances, please contact:

Aira Euro Automation Pvt. Ltd.

Plot No. 123-124, Aira Estate
B/h Security Estate
Near Kashiram Textile Mill
Narolgam, Ahmedabad – 382405
Gujarat, India

Website: www.airaindia.com
Email: mkt@airaindia.com
Phone: +91 90994 77256